David Mason R.H.A.D Hearing Aid Audiologist Ampleforth, York.    Tel: 0800 612 7 812
0800 612 7812

David has now retired and has
handed over the business to
Mr Robert Donnan RHAD.

Please be assured that his service and commitment to his clients are in direct parallel with our own. He has recently opened a branch in Fulford, York and has a number of other highly useful resources that you may find useful in the future. This includes Micro suction.

You can have every confidence in his service and I'm delighted to say that he always treats people with consideration and commitment. If you are interested in the latest hearing instruments he will only be too pleased to organise a free trial.

David Mason - August 2016

www.rjdhearingcare.co.uk

York Hearing Practice, 92 Main Street, Fulford, YORK YO10 4PS

Freephone 0800 612 7812



FAQ's - Frequently Asked Questions

Family having a meal at the tableQ. What actually happens on a hearing test and how much do you charge?

The first thing I'll wish to do is to get to know you better so we'll begin by having a chat about your hearing and how it's affecting specific situations and activities in your life. Don't be too surprised if at this stage I'm not saying too much; this is the point when I'm listening and building up a ‘picture’ of your hearing requirements. How much does this cost? There is absolutely no charge whatsoever for this service.

Q. How can you tell if I’ve got a hearing loss?

I'll bring a device called an audiometer which is about the size of a typewriter, I'll plug it in and place some headphones over your ears so that I can play a range of tones through them. I'll then ask you to tell me when you can hear these tones and when you get to the point when you can just hear it I'll mark it on a chart.

When we've done a series of these tones we'll join the marks up and that's it; we'll have produced your Audiogram. Simple!

Q. Will you explain these results back to me?

Absolutely. I'll explain in plain English what's happening and I won't use clever ‘high-tech’ or ‘medical’ jargon. You'll understand exactly where you are and I'll also explain why you get the effects of speech ‘mumbling’ and you'll discover exactly why it's becoming increasingly difficult to hear a conversation with background noises; especially frustrating on those occasions with your family and friends.

Q. Will you be able to tell me what caused it?

Fair question; first I’ll need to take a look down your ear just to make sure there's nothing down there that shouldn't be i.e. too much wax. I'll then use a combination of interpreting your Audiogram and Case History to give you a possible explanation. I hope you’ll find this informative.

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Q. Will I need to see a Doctor?

I have a government licence which I have to renew every year (Registered Hearing Aid Dispenser; those are the letters after my name) to legally dispense hearing aids,. As part of my professional audiological practices I am legally required to refer specific medical conditions which may reveal themselves on the test. This is law.
So, for example, if the condition has been caused by, say, impacted wax, I'll simply refer you to your GP and we’ll continue with your assessment at a later date.

Q. Would you advise me if I need a hearing aid?

Yes but only if I genuinely feel you would benefit from one.

Q. Can I try one before I buy it?

No question about it. I wouldn't have it any other way. It's really important that we establish what your requirements are and this will include your cosmetic considerations, dexterity and, obviously, your budget. However, please let me make it absolutely clear that my primary goal is always one of giving you PERFORMANCE!

This will be our number one priority.

I'll also give you some useful tips about what to avoid; I'll tell you the truth about some of these hearing aid advertisements you see out there…and their claims. Everyone I speak to finds this particularly enlightening.

Grandad and granddaughterQ. Why don't I just go to the NHS and get one?

Another good question. Of course you can; it's your right. A number of people already do this and they are quite happy to go through all the consultations and wait to obtain their hearing aids which can be many weeks in some cases. They are also prepared to organise their transport; go back to the hospital and wait around whenever a problem occurs.

Why is this so important? Your hearing and hearing aid will need regular check-ups to gain the maximum benefit – our service takes away the hassle of organising appointments - often miles away...

Please remember I come to you... it's so easy and convenient.

Also…

You must understand that not one of my hearing aids or my professional services are available through the NHS.

However, to directly answer your question, I've found that a growing number of people really like the idea of a personal and individual service carried out in their own home. This has become increasingly practical and attractive, which is why we get so many recommendations from our clients.
It's all about choice isn't it?

Q. Will it hurt or be uncomfortable?

No; not at all. What I'll do is set up a system of the ACTUAL hearing aid I'll be proposing and that way we'll be able to assess its suitability, not only in terms of its comfort but you'll also be able to judge whether you are actually hearing any better.

The best way will be to get your spouse or a member of your family involved on the test so you can assess all our voices in varying situations etc; we'll also pop on the TV, radio or if you want to listen to some of your favourite tapes or CDs we can do that as well. On many occasions we actually go outside to welcome birdsong again...always a nice moment.

And…if you can't hear the difference you don't need a hearing aid!

Q. Will I be expected to make a decision there and then?

This is entirely up to you but let me be absolutely frank with you; when we get to this stage people are so pleased to hear effortlessly again it's me that's being pressurised to make the instruments available even quicker!

We are genuinely not embarrassed by ‘old-fashioned values’ and courtesies. We certainly don't operate like some hearing aid companies I could mention! Try it and you'll see what I mean.

No, I am looking for a long-term relationship with you and we cannot establish that if you feel that you've been ‘pinned against the wall’. I want to feel that you are totally at ease and as comfortable with me as I am with you.

Q. How long will it take to get my new hearing instruments?

Generally speaking around 4 to 5 weeks. Shirley, my wife, will give you a call to say “we've got your instruments ready” and between the two of you decide when it is convenient for me to visit.

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Q. I'm really concerned about it being too complicated, can you reassure me?

This is one of the questions I get asked a lot and I can quite understand this. You've probably seen people with hearing difficulties struggling with switches, controls, trying to get rid of that dreaded whistling etc. Please don't worry as we'll set up the hearing aid so it delivers pleasant and natural sounds for you.

Your new hearing aid will be set up to operate on ‘autopilot’...people just love the idea that their new ‘hearing assistant’ is constantly adjusting itself whether you are watching the television, dealing with traffic noise or going to Betty’s for coffee!

If I were to say to you that all you've got to do is change the battery (takes10 seconds) and get it in your ear (I'll show you a simple way to do this) would that reassure you?

Furthermore I won't leave until you’ve you mastered it.

Mother and child at the beachQ. What happens when you've gone?

Before I take my leave of you I'll give you some specific guidelines for getting used to your new hearing aids. Most of it is common sense - we'll build up gradually over a few weeks so you can comfortably absorb the different sounds at your pace. After all, we're not in a race are we?

Shirley will give you another call after around 2 weeks to find out how you are doing. Please tell her truthfully what's been happening and she'll make a note for me when I come back to see you. Yes, I'll actually come back.

Generally speaking we'll make this about 6 weeks after the fitting.

Q. What happens on this visit then?

We're going to have another chat about your new listening experiences. This is always a great pleasure because I can invariably see positive changes. Truly, hearing is a gift isn't it?

We'll go back onto the computer and do some ‘fine tuning’ which will also include modifying your particular preferences; for example, you may have found certain sounds a little irritating and, now with the benefit of these experiences, we can begin the process of getting sound the way you would like.

Please remember, just as your hearing loss was a ‘process’, your rehabilitation is also a ‘process’; it's not an event.

Q. Okay David, that's fine, but what happens in the future if my hearing alters?

Give me a call! By the way, do you remember those days when a real person answered a call? We don't use answerphones! You'll actually be talking to one of my reception staff who will be available up to 10 o'clock in the evening; they even work weekends. Bless them!

Shirley will return your call to help and advise you and, if it is necessary, she'll make an appointment for me to come back and see you. I'll see if your hearing has altered and if it has I'll simply ‘reprogram’ you're hearing aid on my computer. No problem.

Q. Is there a charge for all this?

Absolutely no charge at all... not only for this visit but for any other subsequent visits.

Q. So what should I do now?

Only when you're comfortable and genuinely wish to improve your hearing let me know and we'll arrange to meet up at your home. Appointments can normally be made within a couple of weeks and please don't forget my Hearing Handbook which is available without any charge and explains all you need to know about your hearing loss and hearing aids.

It's written in plain English and is a practical guide on hearing and hearing aids; I'm sure you'll find it interesting and helpful. You can also get this book forwarded to a friend who may also be seeking some hearing help.

It's used by, and recommended by, senior consultants at York Nuffield Hospital, a Teacher of the Deaf and a local Social Worker for the Deaf. There is no charge for this handbook.

I do hope I've reassured you; this is how we operate our family practice and please bear in mind we've been doing this for many years within our local community. These are all the questions that people have asked me over those years but if you've got a particular query please don't hesitate to give me a call.

Best wishes
David Mason RHAD - Ampleforth, York

David Mason RHAD
Ampleforth, York

P.S. Your hearing journey began with a couple of very important steps; if you'd like to continue you’ll certainly receive a warm welcome. The question is; do you really want to hear what you’ve been missing?

If the answer is a resounding; "YES PLEASE" just give Shirley a call and I'll help you rediscover an amazing world of sound that you've more than likely forgotten.

It's always been there; now you just need some solid advice and the right tools...so let's get these long lost sounds and your ears reunited once again. It's been a long time hasn't it? Too long maybe…

… your ‘Hearing Journey’ has now truly begun.

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To book an appointment, just click here or call Shirley free on 0800 781 1759 any time.
 

 

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