David Mason R.H.A.D Hearing Aid Audiologist Ampleforth, York.    Tel: 0800 612 7 812
0800 612 7812

David has now retired and has
handed over the business to
Mr Robert Donnan RHAD.

Please be assured that his service and commitment to his clients are in direct parallel with our own. He has recently opened a branch in Fulford, York and has a number of other highly useful resources that you may find useful in the future. This includes Micro suction.

You can have every confidence in his service and I'm delighted to say that he always treats people with consideration and commitment. If you are interested in the latest hearing instruments he will only be too pleased to organise a free trial.

David Mason - August 2016

www.rjdhearingcare.co.uk

York Hearing Practice, 92 Main Street, Fulford, YORK YO10 4PS

Freephone 0800 612 7812



Hearing Tests - Important Checklist


What happens after the examination?


By now, there will be a lot more detailed information about you and the state of your hearing. Generally speaking, assuming there are no referable conditions, you now have the choice whether to think about it or, you may feel that you would genuinely like to proceed further with the assistance of a professionally fitted hearing system. Please remember that you should get an explanation of all options available to you in order to proceed with the next phase of your hearing treatment.

Assuming that wearing of a hearing aid indicates that you will receive benefit, you should be asking what specific considerations should be taken into account in order to help you with your decision. This should include these specific observations and questions:

Please use this as your checklist

1. First and foremost – it’s essential that you are given a comprehensive demonstration of the efficacy of the intended system. Please make sure it’s the ACTUAL hearing aid; not a demonstration model. Tip – never, ever sign any contract to purchase a hearing aid without trying it first. Make sure that it delivers comfortable, natural sounds that are pleasing to your ears.

2. Style – it’s no use getting an all-singing, all-dancing hearing aid if you are not going to wear it because of the way it looks. Be absolutely honest with yourself and your hearing professional - you want to be looking forward to wearing it, not dreading it. Research has shown that this is one of the main areas why people don't take action.

3. Dexterity – do the aids come with small controls that you're going to have difficulty manipulating? Many people have arthritic conditions that can make it virtually impossible to feel small buttons or controls. A common condition as we get older. At the end of the day, it has to be PRACTICAL.

4. Performance – how do the aids perform in more difficult acoustic situations i.e. restaurants, traffic and group situations? Expectation levels have to be kept realistic here. Who actually manufacturers the hearing aid? What track record do they have? Also, why recommend one particular manufacturer or model over another? HOW DO YOU BENEFIT?

5. Longevity – what happens if you're hearing alters over the coming years? – how would the hearing aids cope with that? In other words, what reserve is incorporated? If your hearing changes, does this mean a new hearing aid? What would be a reasonable time for the hearing aid to last you?

6. Aftercare – absolutely vital that this is clearly explained in the event that you may have some difficulty in the months and years ahead. I find it is always best to get back to see people within six weeks of fitting – these early days are essential to give you confidence. Make sure the arrangements are acceptable to you and there are no charges. Tip – some companies are now charging to update and reprogram the hearing aids they supply. Can be hidden in the small print.

7. Ancillaries – where do you get batteries, wax traps, re-tubing etc? Also it may be an idea to ask if something happens to the dispenser. What if they leave? If they become ill? Who do you contact in this event? Have contact details been supplied to you of the manufacturer? Are they in the UK? If not, where are they?

8. Pricing – make sure it is explained clearly what specific features you are paying for in your new hearing aid. Why is one model more expensive than another? Why is one cheaper? Do you really NEED an expensive one when you take your lifestyle into consideration? Try to ensure that this makes sense to you and that you are not being sold to! Waffle is something that everybody recognises – if you are getting a lot, it should send out a warning!

9. Guarantees? – returns should be clearly explained, what exactly does the warranty cover? How long? What are the repair bills out of warranty? Are the parts expensive? Ask for an example of the costing of the most expensive item to replace. Make sure the Terms and Conditions are written down so you can easily understand them... and finally:

10. It’s your decision! – Do not be pressurised or coerced. A professional hearing aid audiologist will realise that they are entering into a long-term relationship; it is a partnership and not a ‘quick sale’. Therefore, you have to feel completely at ease with this individual. If you are not, you can always take your business elsewhere. The trust element is vital.

Finally please be aware that there are people out there who:

  • offer unrealistic/cheap examples in order to ‘switch’ you to a higher-priced system.
  • make hollow and superficial promises - get the sale - and never see you again.
  • place advertisements proclaiming 'special offers' to procure your name and address - expect junk mail by the bucketload.
  • will supply a 'hearing aid' without even testing you - part of the testing procedure includes a possible referral which may preclude the need for a hearing aid.
  • are very difficult to contact for after sales service - this often diverts the efforts for increasing sales. Remember these large organisations are sales-driven, and are measured by their monthly targets.
  • will advertise systems that are 'invisible' - 'nothing in the ear'. Beware: if it's too good to be true, it normally is!

My advice to you is to try and deal with LOCAL practices – they have a track record, can provide references from satisfied clients and they are accessible.


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To book an appointment, just click here or call Shirley free on 0800 612 7812 any time.
 

 

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